AI Power & Parallel Dialer for Retail & E-Commerce Industry
Resolve customer issues in a single call by integrating your favorite e-commerce tools. Access all customer data in one place, anytime, to deliver exceptional shopping experiences.
Increase connect rates with our AI Power & Parallel Dialer
Why Retail & E-Commerce businesses trust Powerdialer?
Efficient Dealing with Customers
Maximize agent productivity by reducing manual dialing, allowing retail staff to focus more on engaging with customers instead of making calls.
Improved Control and Consistency
Ensure a seamless call flow with back-to-back dialing, providing consistent interactions and better control over customer engagement.
Tailored Customization
Customize power dialers to meet the specific needs of retail and e-commerce, such as scheduling calls based on customer preferences, for a personalized shopping experience.
Cost-Effective Solution
Utilize cloud-based power dialers for autonomous operation, offering a cost-efficient communication tool that enhances customer service when optimized effectively.
Connect PowerDialer to Your E-Commerce Platform
PowerDialer seamlessly integrates with your e-commerce platforms like Shopify and BigCommerce. When a call comes in, contact and order details automatically display in the PowerDialer interface, eliminating the need to search for records.
Minimize Resolution Time with advanced Calls Management
Ensure shoppers are connected to the right agent every time with advanced call routing and IVR, maximizing first-call resolution. Enhance shopping experiences by accessing customers’ full histories, enabling you to resolve issues quickly and deliver personalized service.
Track Call Activity and Optimize Staffing Decisions
Monitor key KPIs like missed call rates, calls per agent, and agent availability to enhance customer experiences. Use our live disposition feed to track all call activity and swiftly adjust workflows to meet demand.
Trusted by top-performing organizations to communicate easily
